Terms of Service

1Acceptance of Terms

By accessing or using Hailuo AI Video (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

We may update these Terms from time to time. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

You must be at least 13 years old to create an account and use our Service.

3Use of Service

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or generate harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Use the Service to generate spam or misleading content
• Reverse engineer or attempt to extract source code
• Use automated tools to access the Service without permission

4Content Ownership

You retain ownership of any content you create using our Service, including prompts, images you upload, and videos you generate.

By using our Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service.

You are solely responsible for ensuring you have the right to use any content you upload to our Service.

5AI-Generated Content

Content generated by our AI models is provided "as is." While we strive for quality:

• We do not guarantee the accuracy or suitability of generated content
• Generated content may require review and editing before use
• You are responsible for reviewing content before publishing or sharing
• AI-generated content should not be used for illegal purposes

6Prohibited Content

You may not use the Service to create, upload, or generate content that:

• Is illegal, harmful, or promotes violence
• Contains explicit sexual content or nudity
• Promotes discrimination or hate speech
• Infringes on intellectual property rights
• Contains personal information without consent
• Is designed to deceive or defraud others
• Depicts minors in any inappropriate manner

We reserve the right to remove any content that violates these terms and terminate accounts of repeat offenders.

7Payment Terms

Certain features of the Service require payment. By purchasing credits or subscriptions:

• You agree to pay all fees and applicable taxes
• Payments are processed securely through Stripe
• Credits are non-transferable and have no cash value
• Subscriptions auto-renew unless cancelled

8Refund Policy

We offer refunds under the following conditions:

• Subscription refunds: Within 7 days of purchase if unused
• Credit purchases: Non-refundable once credits are used
• Technical issues: Case-by-case basis for service failures

To request a refund, please contact us at contact@hailuoai.work with your order details.

9Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with advance notice when possible
• Experience occasional downtime due to technical issues
• Modify or discontinue features with reasonable notice

10Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAILUO AI VIDEO AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Our total liability shall not exceed the amount you paid to us in the twelve months preceding the claim.

11Indemnification

You agree to indemnify and hold harmless Hailuo AI Video and its affiliates from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination:

• Your right to use the Service will cease immediately
• Unused credits may be forfeited
• We may delete your content after a reasonable period

You may terminate your account at any time by contacting us.

13Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through good-faith negotiation or, if necessary, through binding arbitration.