Privacy Policy

1Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Payment information (processed securely through Stripe)
• Content you create using our service (prompts, images, videos)
• Communications with our support team
• Usage data and preferences

2How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating our platform (Clerk for authentication, Stripe for payments, FAL.AI for video generation)
• Analytics providers (Google Analytics) to help us understand usage patterns
• Law enforcement or government agencies when required by law
• Other parties in connection with a merger, acquisition, or sale of assets

4Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure storage of data with enterprise-grade providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

5Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how our services are used
• Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

6Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at contact@hailuoai.work.

7Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal compliance.

8Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.