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Have questions, feedback, or need support? Our team is here to help you create amazing videos.
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Frequently Asked Questions
How do I get started?
Simply sign up for a free account and start creating videos right away. No credit card required.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure Stripe payment system.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your billing period.
What video formats and resolutions are supported?
We generate videos in MP4 format at up to 1080p resolution. Videos can be created from text prompts or by uploading reference images for image-to-video generation.
How long does it take to generate a video?
Most videos are generated within 1-3 minutes depending on length and complexity. You'll receive a notification when your video is ready to download.
Can I use generated videos commercially?
Yes, all videos created with a paid plan include a full commercial license. You can use them for social media, marketing, presentations, YouTube, and any business purpose.
What happens if my video generation fails?
If a video fails to generate, your credits are automatically refunded to your account. You can retry with a different prompt or contact our support team for help.
Do you offer refunds?
We offer refunds within 7 days of purchase if you're unsatisfied. Contact us with your order details and we'll process your refund promptly.
Is there an API available for developers?
We're currently developing a public API for developers and businesses who want to integrate AI video generation into their workflows. Contact us to join the waitlist.
How do I report a bug or request a feature?
Use the contact form on this page or email us directly. We review all feedback weekly and prioritize features based on user demand. Bug reports are addressed within 48 hours.